FREQUENTLY ASKED QUESTIONS
WHAT IS THE PRICE OF THE MOBILE BED
WHAT ARE THE DIMENSIONS OF THE MOBILE BED?
DO I HAVE TO ASSEMBLE MY MOBILE BED?
No! All you need to do is remove the product from the box. Open up the chest and take the plastic off the mattress. Once this is complete, your mobile bed is ready to use. The product ships completely assembled, the casters attached, and everything ready to go. Your Visco mattress is inside the chest and all you need to do is take the plastic off and it is ready to use.
DELIVERY OF YOUR MOBILE BED
The Mobile Bed requires no assembly, unbox and roll to whatever room you choose. Our White Glove Delivery services include un-boxing your Mobile Bed and removing all the packaging materials from the room. They will discard the packaging, however if you choose to return the product, you will need the original packaging. Our delivery also includes moving your Mobile Bed into the room of your choice, including an upstairs or downstairs room.
$99 White Glove Delivery: (48 Contiguous States) - White Glove Service takes approximately 30 Days or Less.
WHAT IS THE MOBILE BED CABINET MADE OF?
The Mobile Bed cabinet is made of Birch Solids and Veneers on 100% plywood (no particle board, no wafer-wood, no paper, plastic) The plywood is certified CARB P2 – which means it meets California’s new Environmental Standards. This Cabinet is high quality, durable, and built to last!!!
WHAT KIND OF MATTRESS IS INCLUDED IN THE MOBILE BED?
The 6-inch mattress is a specially-designed memory-foam mattress covered in a comfortable, plush, micro-fiber cover.
The mattress is a high-quality high-density polyurethane 50D foam core, with viscoelastic (memory foam) 30D comfort-top, which is durable for the long haul and is meant to be the only mattress you ever need.
The Mattress complies with CFR1633 – the California Fire Retardant Standard, the safest standards in the country.
The Mattress Warranty is for 5 years, on a pro-rated basis, to provide a great sleep experience for family, friends, and guests that you can be proud of. We also stock additional mattresses just in case one becomes damaged or otherwise unusable, which you can re-purchase separately at any time in the future.
CAN I USE MY OWN MATTRESS?
No, we supply you with a very comfortable mattress for “FREE” with the purchase of your Mobile Bed.
CAN I CLOSE MY MOBILE BED WITH ALL THE SHEETS, BLANKETS AND PILLOWS?
No, You can leave on the fitted sheet, but everything else will need to be taken off when you put the Mobile Bed away.
DO I HAVE TO BY DIFFERENT SIZE BEDDING FOR MY MOBILE BED?
No! The Mobile Bed mattress, whether in the full size or queen size, accepts standard mattress pads, sheets, pillows, and comforters.
IS THE MOBILE BED COMFORTABLE?
Yes! We never have had our customers tell anything different. The 6 inch Visco foam mattress is very comfortable. The wooden cabinet acts as the platform for the mattress and gives you a wonderful nights sleep.
WHAT IS THE WEIGHT CAPACITY OF THE BED?
The maximum weight capacity for the mobile bed is 800 lbs.
WHAT IS OUR WARRANTY?
The Manufacturer warrants the Mobile Bed wooden cabinet will be free of defects in materials and workmanship for 5 years from date of purchase. We will repair or replace (manufactures’ discretion) defects in materials and/or workmanship.
Replacement parts: We will support our customers for 5 years with replacement of hardware parts such as defective latches, legs, safety chains, casters, & mattress belts at no charge, regardless of fault.
The Manufacturer warrants the Mobile Bed Mattress against disassembly or excessive sagging on a pro-rated basis for 5 years. Exclusions: Damages not associated with the normal intended use of the product.
We have a national contract with a furniture touch up and repair company that will take care of furniture repair.
If you are not happy with our product within 30 days, please contact us. You may return your item for a refund of the merchandise total within 30 days of delivery.
Items must be in new condition and in the original packaging to qualify for a refund. See our complete Return Policy here.